Support
Last updated: August 10, 2026
Need help with VisaPhotoApp on the web or the VisaPhotoPlus iOS app? We're happy to help.
Common questions
- My photo didn't pass the checks. Retakes are free and unlimited — you're only charged once a photo passes. See the fix hints shown under each failed check, or email us a screenshot if something looks wrong.
- I bought HD/a pack but didn't get my download. Email us the purchase email (web) or the approximate time of purchase (iOS) and we'll look up the transaction.
- I want a refund. iOS in-app purchases are refunded by Apple directly — see reportaproblem.apple.com. Web (Stripe) purchases: email us at the address above.
- I want my data deleted. Email us and we'll permanently delete your stored photos and associated data. See our Privacy Policy for details.
- Is my photo guaranteed to be accepted? No — final acceptance is decided by the government agency or consulate you submit to. See our Terms of Service.